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Portsmouth

Hours: M-F 8am - 5pm
933 Islington Street
Portsmouth, NH 03801
(603)436-3030

York

Hours: M-F 8am - 5pm
470 US Route One
York, ME 03909
(207)363-4402

Before you send us a question, feel free to look through some of these frequently asked questions

General Business Questions

Q: How long will it take to finish a job?

A: Simple jobs are often completed in less than an hour. Some jobs, however, may take several days to complete depending on their complexity and size. We always strive to provide an accurate estimate of the turnaround time for each job we do. And we’ll always work with you to find ways to complete your project when you need it.


Q: How can I send you files?

A: There is a link at the top of our website for files of any size or as an attachment to an email if it’s under (on average) 5 megabytes.


Q: How do I go about getting an estimate?

A: For simple jobs you can use our “get a quote” form right here on the website. If it’s a little more complex or if you’d like some advice. The best way to ensure that we get all the information necessary to do an accurate quote and guide you in the right direction is to give us a call or stop in.


Q: How much does it cost?

A: Cost naturally is determined by complexity and volume. We are always willing to quote or estimate your project before we start.


Q: What type of products and services are provided?

A: We are a full-service shop and offer a wide range of products and services. To see a full listing and description of what we can offer you, check out our services overview page.


Q: What software do you use?

A: We utilize both Mac and PC platforms and due to cloud-based subscriptions always have the latest updates available.


Q: At what resolution should photos and graphics be?

A: Resolution should be set to 300 dpi.

Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.

Also note: save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know. What file type should my artwork be?


Q: What is difference between raster and vector image?

A: The difference between vector and raster graphics is that raster graphics are composed of pixels, while vector graphics are composed of paths. A raster graphic, such as a gif or jpeg, is an array of pixels of various colors, which together form an image.


Q: Do you do small design projects?

A: No job is too small.

Reprographics

Q: Can you run a double sided oversized poster?

A: No, but we can mount or laminate pieces back to back.


Q: Can you run oversized on my own stock?

A: No, it is not recommended for our equipment.


Q: Can you scan an oversized poster?

A: Yes we can scan oversized paper materials.


Q: Can you scan a mounted image?

A: No, however we can digitally shoot oversized images to create copies.


Q: Can you change the scale of an image? Reverse or mirror the image? Darken or lighten an image?

A: Yes, we can do all of these processes and more with our robust software.


Q: What is a proof and why is it important that I look at it?

A: In printing terms, a proof is a one-off copy of your document after all modifications and printing setup processes have been completed. It is your last and best opportunity to make sure that the print job comes out the way you want. By carefully inspecting the proof, you can help us assure an accurate, flawless delivery of your print job on the first run.


Q: Why do the printed colors look different from the colors on my screen?

A: In short, printers and monitors produce colors in different ways.

Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.

When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.


Q: What file format should be used when submitting electronic document for printing?

A: PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.